Privacy Policy

Introduction

At Pivot Tonics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, shipping address)
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications with our customer service team
• Newsletter subscription preferences

We also automatically collect certain information when you visit our website:

• Device and browser information
• IP address and location data
• Cookies and similar tracking technologies
• Website usage patterns and analytics

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our products
• Send you marketing communications (with your consent)
• Improve our website and customer experience
• Prevent fraud and ensure security
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Shipping and fulfillment partners
• Email marketing platforms
• Analytics providers
• Customer service tools

These partners are contractually obligated to protect your information and use it only for the purposes we specify.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing of your data

To exercise these rights, please contact us at hello@pivotonics.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though some features of our website may not function properly if cookies are disabled.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@pivotonics.com.